1. Introduction
Grid Sync, the developer name behind GridSync LLC, published this policy so that every person who contacts us can see plainly how their information is treated. GridSync LLC respects the privacy of every person who contacts us, visits our website or works with us on an engineering project. This Privacy Policy explains what information we collect, why we collect it, how we handle it, and the choices that are available to you. GridSync LLC is a computer integrated systems design firm that engineers control and integration systems for industrial and utility clients from Ogden, Utah. We built this policy to be readable on its own, without legal shorthand, so that any visitor can understand how their information travels through our business.
We hold a simple view of privacy. If we do not need a piece of information to deliver a service, improve our work or meet a legal duty, we would rather not hold it at all. When we do hold information, we keep it accurate, protect it with reasonable measures and remove it once the reason for keeping it has passed. This policy describes that approach in detail and applies to our website at www.gridsync.autos as well as to the professional services we provide.
2. Scope of This Policy
This policy covers personal information that we collect through our website, by email, by telephone and in the course of delivering engineering services. It applies to prospective clients, current clients, suppliers, contractors, job applicants and any other person who chooses to interact with GridSync LLC. It does not apply to information collected by third parties that operate their own websites or services, even where we link to them.
Where a client provides us with data about its own employees or operations for the purpose of a project, that data is typically handled under the contract between GridSync LLC and the client, and the client remains responsible for the lawful basis of that collection. This policy still guides how we secure and limit the use of such data while it is in our care.
3. Who Controls Your Data
GridSync LLC is the entity that decides how and why personal information is processed for the purposes described in this policy. Our postal address is GridSync LLC, 6135 S 1350 E, Ogden - 84405-7131, United States (US). You may reach us by email at support@gridsync.autos or by telephone at +19284915886. Any question about this policy, or any request to exercise a privacy right, can be sent to that email address and will be routed to the person responsible for handling privacy matters.
4. Information We Collect
The categories of personal information we may collect include the following. We collect identity and contact details such as name, company, job title, postal address, email address and telephone number. We collect correspondence content, meaning the messages you send to us and our replies. We collect project information that a client chooses to share, such as site details, equipment inventories and technical drawings. We collect website usage information such as pages viewed, referring links and approximate region, gathered in aggregate.
- Identity data: name, company name and role.
- Contact data: email address, telephone number and postal address.
- Correspondence data: enquiries, briefs, quotes and service records.
- Project data: technical documents and site information supplied by a client.
- Technical data: aggregate website usage and device information.
- Recruitment data: applications, resumes and references where you apply to us.
We do not intentionally collect sensitive categories such as health information, precise geolocation or biometric identifiers, and we ask that you do not send such information to us unless a specific project genuinely requires it and appropriate safeguards are agreed in advance.
5. How We Collect Information
We collect information directly from you when you complete a form on our website, send an email, call our office or provide documents during a project. We also collect information automatically when you browse our site, through standard server logs and aggregate analytics. When you are referred to us by a colleague or partner, we may receive your business contact details from that person.
In every case we limit collection to what is relevant. A contact form asks for a name, email address, subject and message so that we can reply. It does not ask for payment details and does not require an account. If you prefer not to use the form, you are always free to call or write to us using the details shown on our contact page.
6. Why We Process Information
We process personal information because we need it to respond to your enquiry, to prepare a proposal, to deliver and support an engineering service, to manage our business records and to comply with legal obligations. Where applicable law requires a specific justification, we rely on your consent for optional communications, on the performance of a contract for project work, on our legitimate interest in operating a professional engineering practice, and on legal obligation for record keeping and tax duties.
When we rely on consent, you may withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing that already took place, and it does not prevent us from keeping records that a law requires us to keep.
7. How We Use Information
We use the information we collect to answer questions, prepare quotations, schedule site visits, deliver engineering studies and integration work, issue invoices, provide support after commissioning and maintain accurate project documentation. We use aggregate website data to understand which pages are helpful and to keep the site working correctly. We use recruitment information only to assess an application.
We do not sell personal information, and we do not use it to build advertising profiles. We do not make automated decisions that produce legal effects about you, and we do not use your information to train general purpose artificial intelligence models. Where we send occasional updates about our services, we do so only where you have asked to receive them, and every message offers a clear way to opt out.
9. Service Providers
Service providers are organisations that process information on our behalf. Before engaging a provider, we consider the sensitivity of the data it will touch and require appropriate contractual protections, including confidentiality, security and limits on further use. A web host, an email provider, an information technology consultant and an accounting firm are typical examples in our business.
We keep a record of the providers we rely on and review those relationships periodically. If a provider can no longer demonstrate reasonable safeguards, we take steps to remediate the issue or to move the relevant processing elsewhere.
11. How Long We Keep Information
We keep personal information only as long as it serves the purpose for which it was collected. Enquiries that do not become projects are normally removed within two years. Project records, including drawings and correspondence, are retained for the life of the relevant engineering work and for a reasonable period afterward to support warranty, safety and liability obligations. Financial records are kept for the period required by tax and accounting law.
When a retention period ends, we delete or anonymise the information. If deletion is not immediately possible, for example because data sits in a backup archive, we isolate it and prevent any further processing until it can be removed.
12. How We Protect Information
We use technical and organisational measures that are appropriate to the sensitivity of the information we hold. These measures include access controls that limit who can reach project data, encryption in transit for email and file transfers where available, secure configuration of our systems, regular review of accounts, and a practice of storing only the data we need. Our engineers are trained to treat client information as confidential material.
No method of storage or transmission is perfectly secure, and we cannot promise absolute security. If a breach affecting personal information occurs, we will investigate promptly and notify affected individuals and authorities as required by applicable law.
13. International Transfers
GridSync LLC operates primarily in the United States, and our data is generally stored on systems located in the United States. If a service provider stores or processes information in another country, we take steps to ensure the transfer is lawful and that reasonable safeguards accompany the data. Where required, we put contractual protections in place before any transfer occurs.
By contacting us or using our services, you understand that your information may be processed in the United States, where privacy law may differ from the law of your home jurisdiction.
14. Your Privacy Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate information, to request deletion, to request a portable copy, to object to or restrict certain processing, and to withdraw consent where consent is the basis for processing. You may also have the right not to receive discriminatory treatment for exercising a privacy right.
To exercise any of these rights, write to support@gridsync.autos. We will verify your identity before acting, usually by confirming details we already hold, and we will respond within the time required by applicable law. If we cannot fulfil a request, we will explain the reason and describe any further step available to you.
15. California Privacy Notice
If you are a California resident, the California Consumer Privacy Act gives you specific rights regarding your personal information. You have the right to know the categories of information we collect, the sources of that information, the business purposes for which we use it and the categories of third parties with whom we share it. You have the right to request deletion of your personal information, subject to certain exceptions. You have the right to request correction of inaccurate information and the right to opt out of any sale or sharing of personal information.
GridSync LLC does not sell personal information and does not share it for cross context behavioural advertising. We will not discriminate against you for exercising any privacy right. To make a request as a California resident, contact support@gridsync.autos or call +19284915886. An authorised agent may submit a request on your behalf where the law permits it, and we may ask for proof of authorisation.
16. Privacy for Children
Our website and services are intended for businesses and professional audiences. We do not knowingly collect personal information from children under the age of sixteen. If you believe that a child has provided information to us, please contact support@gridsync.autos and we will take reasonable steps to delete it promptly.
Where a client engagement might involve data about minors, for example through a public sector or educational project, we expect the client to obtain any required consents and to direct us on how such data should be handled before it is shared with our team.
17. Third Party Links
Our website may link to websites operated by other organisations, such as professional associations or equipment manufacturers. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy notice of any site you visit after leaving ours, because its practices may differ from the practices described here.
A link from our site does not imply that we endorse or control the content, products or services of the destination site, and it does not mean that we are responsible for how that site handles information.
18. Changes to This Policy
We review this policy from time to time and update it when our practices, our tools or the law change. When we make a material change, we will revise the date shown at the top of the page and, where appropriate, provide a more prominent notice. Your continued use of our website or services after an update means you accept the revised policy.
We encourage you to revisit this page occasionally so that you always know how GridSync LLC handles personal information. If a change affects a specific commitment we made to you under a contract, we will address that commitment separately rather than relying on a general policy update.
19. How to Contact Us
If you have a question, a concern or a request about privacy, please contact GridSync LLC at 6135 S 1350 E, Ogden - 84405-7131, United States (US). You may email support@gridsync.autos or call +19284915886 during business hours. We take privacy enquiries seriously and will work with you to resolve any issue promptly and transparently.
When you write to us, it helps our team if you include the page of this policy you were reading, a short description of the concern, and the best way to reach you. Requests made by email are logged when they arrive and answered in the order they are received. Urgent security matters can be flagged in the subject line so the duty engineer can route them to the on-call rotation without waiting for the regular queue.
This Privacy Policy forms part of our commitment to running a careful, honest engineering practice. Thank you for taking the time to read it.
20. Records and Reviews
GridSync LLC keeps internal records of the privacy choices described in this policy so that our commitments remain consistent over time. Access lists for project folders are reviewed each quarter, retention timers on ticket attachments are reviewed twice a year, and the vendor list behind this policy is reviewed whenever a new tool is proposed. These reviews are ordinary work for us, not special events, and they exist so that the promises on this page keep matching the way the studio actually runs.
If a review finds a gap between this policy and our practice, we correct the practice first and update the wording here afterwards. Where a correction affects information we already hold, we apply it going forward and tell affected clients what changed. We do not backdate entries or quietly rewrite history; the point of a review is to surface issues while they are small.